Returns & Exchanges
**This text is only provided as a guideline and must be modified to reflect your store's operational policies. Ensure that the content is correct before applying it to your store.**
Address for returns and exchanges:
Exchanges and returns will be accepted under the following conditions:
- If you request an exchange/return within 7 days of receiving the product. However, exchanges/returns for household appliances will not be accepted if the packaging has been opened or damaged.
- If goods and/or services received are not as originally described or advertised, or carried out in a different manner, you may request an exchange/return within 3 months of receiving the product, or 30 days of discovering the issue.
Exchanges and returns will not be accepted under the following conditions:
- The product or product parts are damaged or missing due to reasons attributed to you, excluding damage caused to the packaging when handling and inspecting the item for faults.
- Goods of diminished value due to opened or damaged packaging (e.g. home appliances, food products, music records/CDs). However, items with screens, such as laptops, LCD monitors, digital cameras, etc., can still be accepted for exchange/return in accordance with the manufacturer's guidelines and procedures on items with defective pixels.
- Goods that have been used, or partially consumed, excluding product samples provided with cosmetic products.
- The value of the product has significantly decreased over time, to the extent that resale is difficult.
- Packaging of reproducible goods is damaged. (Contact Customer Support for more information.)
If you change your mind and wish to exchange/return a product, you are liable for any return shipping fees. (Including color/size exchanges.)